Frequently Asked Questions

Find the answer to the most commonly asked questions about the raffle.

Q. How much do tickets cost?

A. The price of each ticket for the Spring Raffle is £1.

Q. Who can enter?

A. This raffle is only open to residents of mainland Great Britain (this excludes Northern Ireland, Isle of Man and Channel Islands) and those who are aged 16 and over.

Q. How do I enter the raffle?

A. You can enter online via this website – simply select ‘ENTER’ from the menu above or if you have received tickets you can return these with payment and the reply slip provided. If you need additional tickets or would like to request some are sent to you please phone 0370 241 3495.

Q. How will I know if I've won?

A. Winners will be contacted after the draw has taken place on 5 April 2019.

Q. Can you claim Gift Aid on my purchase?

A. Unfortunately no; lottery and raffle draws do not qualify for Gift Aid.However, if you make a donation with your purchase, we can claim Gift Aid on this donation. If you are eligible for Gift Aid then we can claim it on your behalf if you complete the Gift Aid declaration on the entry form. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

Q. How do I receive my tickets?

A. Tickets have been sent to BTO Members, Garden BirdWatchers and people who have either played before or donated recently to support our work. If you purchase your ticket(s) online via this website, you will receive a confirmation email upon completing your purchase with your ticket number(s).

Q. Can I request tickets by post rather than play online?

A. If you’d prefer to buy your tickets by post, please call our helpline on 0370 241 3495.

Q. Can I get a refund?

A. Raffle Tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.

© 2019 British Trust for Ornithology (BTO)
Banner Photograph: Alex Meek
Person responsible for the raffle: Ieuan Evans, BTO, The Nunnery, Thetford, Norfolk, IP24 2PU.
Licensed by the Gambling Commission under the Gambling Act 2005 licence No. 27661. Registered Charity Number 216652 (England & Wales), SC039193 (Scotland).
www.bto.org
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